Contact

EMAIL

jewelsbysossie@gmail.com

ADDRESS

bySossie, Los Angeles, California

Shipping

Orders are processed pending credit card verification. bySOSSIE.com will contact you via email if there are any issues with your order.

Turn around time (the time it takes to make and ship out your jewelry) is approximately 2 weeks.

Orders within the US are shipped priority mail (2-3 days) via USPS.

Returns

At this time, all sales on bySOSSIE.com are FINAL. If you have any questions or concerns before making a purchase, please send us an email at jewelsbysossie@gmail.com and we would be happy to assist you. In the event of a manufacturing defect, please email us at jewelsbysossie@gmail.com within 48 hours of receiving your purchase and someone will get back to you within 24 hours.

Sales Tax

All items purchased within California is subject to sales tax at the current local rate. Orders shipped outside of California are not liable for sales tax.

Repairs

For all repair inquiries, please email jewelsbysossie@gmail.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase. If we are able to repair your piece, we will notify you via email and shipping instructions. Repairs take 2-3 weeks to complete depending on the nature of the repair. All repairs are subject to charges.